Frequently Asked Questions

Most promotional products are decorated to order rather than kept in stock, so availability and lead times are shown per product and confirmed when you order. If you have a firm in-hands date, let us know and we will confirm timing before you commit the apparels..

Yes. Most products are available as samples — typically for a small product charge plus shipping, often printed with a random logo. If you would like a pre-production sample with your own logo, contact us for pricing (setup, run, product, and shipping charges apply). Samples usually ship within 2-3 business days.

Absolutely. We work with thousands of factories across the United States and select overseas manufacturers, so we can source promotional products beyond what is shown online — including 100% custom items made for your brand. Tell us what you are looking for and we will track it down.

Yes — you will find eco-friendly and made-in-the-USA promotional products throughout our catalog. Filter a category by those options, or ask our team and we will point you to sustainable and American-made branded items that fit your needs.

Start with your audience, budget, and goal in mind, then browse our categories or use search to compare options. If you would like a hand, our promotional product team is happy to recommend custom and branded products that fit your campaign — just reach out through our Contact page or call 800-773-9472.

Yes — we carry a range of no-minimum promotional products you can order in small quantities. Browse our no-minimum options or ask our team for branded items that work for low-quantity orders.

Yes — promotional products are priced by quantity, so your per-unit price drops as your order size goes up. You will see the price breaks on each product, and we are glad to quote your specific quantity.

Send us the product you are interested in, the quantity, and your in-hands date through our Contact page, or call 800-773-9472 or email cs@perfectimprints.com. We will get a custom quote back to you quickly.

Minimum order quantities vary by product. The promotional products you see on our site show the minimum quantity required to order. When you click on a product, you'll see that it automatically shows the minimum quantity required to order, and you can select higher quantities for more discounts. Some items have low minimums, while others require larger quantities due to decoration, production setup, or supplier requirements. If you need a specific quantity, let us know, and we can help find products that match your needs.

We accept Visa, MasterCard, Discover, and American Express, as well as PayPal. ACH payment can also be arranged by phone.

Yes — we can match a specific PMS color on request. Just include your PMS number with your order and artwork so we can match your brand colors as closely as the product and decoration method allow.

Some orders include a one-time setup charge (and run charges) depending on the product and decoration method — these are always shown in your quote, never hidden. Our in-house designers can also help prepare or create your artwork.

Vector files are preferred — .eps, .ai, vector .pdf, or .svg created in Adobe Illustrator. For full-color (CMYK) printing, we can also use high-resolution .jpg, .tif, or .psd files. Vector artwork helps your order process fastest.

We offer a full range of decoration methods depending on the product — including screen printing, embroidery, full-color (CMYK) printing, heat transfer, sublimation, and laser engraving/etching. Not sure which is right? Our team and in-house designers can recommend the best option for your branded items.

Yes. We send a free proof on every custom order for you to approve before production begins — usually the same day you order (sooner when you supply vector artwork). Please review it carefully, since it shows exactly how your imprint will look.

Yes — we can ship to multiple locations, including individual recipient addresses, through our drop shipping and kitting services. It is a great fit for multi-office rollouts and employee or client gifts.

Yes — rush production is available on thousands of our promotional products, along with expedited shipping options. Share your in-hands date and we will find branded items that can make your deadline.

Yes. We ship to Canada via UPS or FedEx (customers cover any duties and taxes) and to most other countries by UPS, FedEx, or USPS, passing along discounted international rates. For international orders, contact us by email or live chat so we can find the best option.

Orders ship via national carriers such as UPS and FedEx, with Ground, 3-Day, 2nd Day, and Next Day options. You will receive automated order acknowledgment and shipping-status emails — including tracking — as your order moves through production and delivery.

Production averages about 5-7 business days after you approve your proof and payment is received, though exact timelines vary by product and are listed on each product page. Need it sooner? Ask about our rush options.

Yes — our kitting service bundles several promotional items into curated, ready-to-give kits that we assemble, pack, and ship for you, to one address or many. It is great for onboarding, events, and client gifts.

Yes — when an off-the-shelf item will not do, we create 100% custom promotional products, sourcing custom shapes, materials, colors, and decoration both domestically and overseas to match your brand and budget.

Yes — we can drop ship branded products directly to multiple locations or to individual recipients’ home addresses, so you do not have to route everything through one office first.

Ask us about a company store — a managed, ongoing branded merchandise program with an online storefront, inventory, fulfillment, and reporting built around your team. Contact us and we will help design a program that fits your organization.

A company store is a custom branded online store we build and manage for your organization, so employees, clients, and event teams can order approved branded merchandise on demand. We can handle the storefront, warehousing, fulfillment, and reporting for you — contact us to scope a program.

You can change or cancel before you approve your proof. Once design work has begun, cancellations carry a minimum 3% fee plus any art charges for work already completed — so please reach out as soon as possible and we will do what we can.

We ship 99.7% of orders on time, but if your order does not arrive in time for a confirmed event date, or shows up misprinted or defective, contact us — those situations are eligible for a return or replacement.

Custom printed items can be returned if they are misprinted, the imprint quality is poor, or your order did not ship in time for a confirmed event date. Because we send a free proof on every order, returns are not accepted for things like small imprint sizes, general dissatisfaction, minor color variation (unless a PMS match was requested), typos missed at proof approval, or cancelled events. Blank-product returns vary by manufacturer and may carry restocking fees. Please contact us before returning anything.

Contact our customer service team right away at 800-773-9472 or cs@perfectimprints.com — please reach out before returning anything so we can sort it out. We send a free proof on every order to prevent issues, and we will make it right if something is not as approved.

Reach our team at 800-773-9472 or cs@perfectimprints.com, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST — or simply reply to your order acknowledgment email and we will help.

Browse our categories or search for the promotional products you need, then request a quote or place your order. Not sure where to begin? Call 800-773-9472 or send us a message and our team will walk you through it.

Call 800-773-9472, email cs@perfectimprints.com, or use our Contact page. We are available Monday through Friday, 8:00 a.m. to 5:00 p.m. CST (closed on major holidays).

It is simple: choose your products and quantity and place your order or request a quote; send us your logo/artwork; we email a free proof for your approval (usually the same day); once you approve and payment is received, production runs about 5-7 business days; then your branded order ships via UPS or FedEx. We keep you posted by email at each step.

To get you a quote, it helps to know the product you are interested in, the quantity, your in-hands date, and your logo or artwork (vector files like .eps or .ai work best). Do not have everything yet? Reach out anyway and we will guide you.

Setup charges vary by product and decoration method. Most items do NOT include setup in the pricing. We will show applicable charges in your quote BEFORE your order is finalized. There will be no hidden fees.

Because promotional products are custom-made, cancellations or changes will likely result in a cancellation charge, depending on what stage of the production cycle your order is in. Time spent on artwork, the creation of screens or pads used for printing, ordering blank apparel, etc., has associated costs. If you need to make a change, contact us as quickly as possible, and we will let you know what options are available.

Often, yes. Many products allow you to split the order between multiple product colors, as long as the total quantity meets the minimum order requirement. Some restrictions may apply based on inventory, imprint color, or supplier rules. There are often minimums per product color, and occasionally, some factories do charge for mixing product colors, especially when not in case quantities.

In most cases, yes. Samples are available for many promotional products, though availability, cost, and shipping times vary by item. Most samples include a random logo imprint from previous jobs, while some may be blank if a random printed sample isn't available. The cost is typically the cost of the item + shipping. Printed spec samples are also available for many products at an additional cost if you need to see the decorated item before placing a large order.

Sometimes. Some products allow multiple logo versions, but separate setup charges (or change of copy charges) will apply. Minimum quantities per design will also apply. We can review your needs and let you know the best way to handle multiple logos.

Usually, yes. Reorders are easy if the product is still available. Product colors, inventory, pricing, and decoration options can change over time, so we recommend reordering early when you know you will need more.

Yes. For ALL custom orders, you will receive an art proof for approval before production begins. This allows you to review the logo placement, imprint size, colors, and product details before your order moves forward. We will NEVER print an order before you approve it.

Yes. If your logo is low resolution, blurry, or not in the right format, we may be able to help clean it up or recreate it as production-ready artwork. The cost and turnaround time depend on the complexity of the design. The charge to redraw most basic logos is between $25-$50. More complex designs, including multiple colors will be more.

Yes. Many customers come to us with only a general idea, such as 'I need giveaways for a trade show' or 'I need employee gifts under $25.' We can help narrow the options and recommend products based on your audience, budget, timeline, and goals. The more details you give us, the better our suggestions will be.

Yes. We help customers choose promotional products based on how they will be used, who will receive them, your budget, and your deadline. Whether you need trade show giveaways, employee gifts, event swag, safety awards, new hire kits, school spirit items, or customer appreciation gifts, we can recommend options that make sense for your goals. Reach out and let us know as many details as you can, and let us find the right promos for you.

Yes. Share your target budget, quantity, event date, and how the items will be used. We can recommend options that balance price, quality, usefulness, and perceived value.

Yes. Custom packaging options may include branded boxes, inserts, tissue paper, stickers, belly bands, printed cards, and full kitting presentations. Whether you need only custom packaging or would like us to package various promotional items and apparel together, we can do it. Contact us with details for a quote.

Yes. We offer employee gifts, recognition awards, branded apparel, drinkware, desk items, wellness gifts, holiday gifts, milestone gifts, and custom kits. We can help you choose items that feel thoughtful and appropriate for your team.

Yes. We can recommend trade show giveaways, booth traffic builders, apparel, bags, drinkware, tech items, printed materials, and follow-up gifts. We can also help you choose items that are useful, memorable, and easy to distribute at the event.

Yes. We work with businesses, schools, churches, nonprofits, government agencies, sports teams, and event planners across the country. We can recommend products based on your audience, budget, quantity, and event type.

In some cases, yes. Some products and decoration methods allow PMS color matching (usually at an additional cost), while others use standard imprint colors or full-color printing. We can let you know which color-matching options are available for the specific product you choose. We even have some promotional items and custom apparel that can be fully custom printed to your brand specifications - contact us for more details!

Yes. Many promotional products are available with full-color printing, but not all of them. Some common decoration methods that may indicate full color would be 4-Color Process, Sublimation, Digital Color Printing, or Heat Transfer. As always, contact us and we can search our database for full color decoration options for the specific products you need.

Many products allow printing on multiple locations, such as the front and back, both sides, sleeve, lid, handle, or packaging. Available imprint locations depend on the item and decoration method. Additional locations will incur an additional setup charge and run charge per piece.

Most products are available for international shipping, depending on the item, supplier, destination, and customs requirements. Contact us with the shipping destination and product details so we can review available options.

It varies from product to product. Some products offer free setup if recording within 12 months of your original order, while others may have a reduced setup charge.

Some decoration methods allow PMS color matching (for an extra charge), while others do not. Imprint colors may vary slightly depending on the material, imprint method, product color, and production process. For example, printing yellow ink on a black item can result in the imprint having a dark mustard shade from the black showing through. We can help explain the available options before production.

Product colors can vary slightly due to manufacturing, material differences, lighting, screen settings, and dye lots. We do our best to provide accurate product information, but exact color matching of the product itself is not always guaranteed.

Yes. Our website shows a large selection of popular promotional products that have been curated for the top quality and quick production time, but we also have access to a much larger database of more than 1,000,000 products. If you do not see exactly what you are looking for, contact us, and we can personally search for options that fit your budget, event, audience, and timeline.

Yes. We keep artwork and previous order details on file to make future reorders and new projects easier. Fun fact: we've got artwork on file from clients from our first year in business, dating back to 1999. If you have ordered from us before, let us know, and we can look up your previous artwork and order information.

Yes. We can help create company stores for branded merchandise, employee apparel, customer gifts, team gear, or ongoing promotional product programs. Company stores are a great option when you want approved branded items available for easy ordering without managing every request manually. See the Service tab above, then click Company Stores.

Yes. Most promotional products can be drop shipped to multiple addresses. This is commonly used for remote employees, customer gift campaigns, new hire kits, event attendees, and corporate gifting programs.

Yes. We offer many eco-conscious promotional products, including items made from recycled materials, renewable materials, reusable products, and products designed to reduce single-use waste. Availability varies by category.

Yes. We offer kitting services for promotional products, apparel, printed materials, and branded packaging. Kits are commonly used for new hire welcome boxes, client appreciation gifts, event mailers, recruiting packages, employee recognition, holiday gifts, and sales team campaigns. Contact us with your project details for a quote!

Yes. We have many Made in USA promotional product options. Availability depends on the product category, quantity, and production timeline. Let us know if Made in USA items are important for your campaign, and we can help narrow the options.

Yes, rush production is available on many items. Click on the Rush tab on the top menu to see some common 24-48 hour rush items. Rush availability depends on the product, quantity, artwork readiness, inventory, and shipping destination. Contact us with your deadline, and we can recommend options that can arrive on time.

Yes. We work with businesses, government agencies, schools, nonprofits, healthcare organizations, and large corporate buyers. We can help with quotes, product selection, artwork, proofs, bulk orders, kitting, and multi-location shipping.

You can get started by requesting a quote, sending us your artwork, or contacting us with your project details. Tell us what you need, how many pieces you want, when you need them, and where they are shipping. We will help you find the right promotional products for your campaign.

Be sure to let us know your event date when inquiring about your promotional items. We will help you choose products with production and shipping timelines that work for your deadline. For time-sensitive orders, we recommend allowing extra time whenever possible to avoid delays caused by proof approvals, inventory changes, shipping carriers, or weather.

Production time varies by product, decoration method, and order quantity. Most promotional products are produced in 5 to 10 business days after proof approval, but some items can be faster and others may take longer. Shipping time is in addition to the production time. You'll see the production time in the Product Details for most of the products on our website. When you inquire about a product, be sure to let us know the date you need them by, and we'll be sure to give you all the options, including any rush options or expedited shipping, if needed.

After your order is placed, we review the details, prepare your artwork proof, and send it for your approval when applicable. Once the proof is approved, and you either prepay by credit card or are approved for payment terms, the order moves into production. After production is complete, your order ships, and tracking information is emailed to you.

If there is a problem with your order, contact us right away. We will review the issue and work with the supplier or production team to determine the best solution. Photos and details may be needed to help resolve the issue quickly.

To provide an accurate and official quote, we need the product you are interested in, quantity, logo or artwork, imprint details, billing/shipping address, event date or deadline, and any special requirements such as rush production, multiple shipping addresses, or custom packaging.

Vector artwork is preferred, such as .eps, .ai, .svg, or vector PDF files. Vector files can be infinitely enlarged without losing quality, and they allow for a clean, crisp print. High-resolution PNG, JPG, or PSD files may work for some products, especially full-color printing. If your artwork is not production-ready, we can review it and let you know what is needed. We do offer art services, if needed. Note: simply saving a non-vector file with a vector file extension does not make it vector.

We work with hundreds of promotional products suppliers across the country. Prices can change due to supplier pricing updates, inventory changes, material costs, shipping costs, tariffs, decoration methods, and order quantities. We do our best to provide accurate pricing, but final pricing is confirmed with a quote before the order is placed.